Apprenticeship Programme Manager

30000.00 - 35000.00 GBP Annual
29 Oct 2018
26 Nov 2018
Role Type
Start Date
We are delighted to be working with a large educational provider to appoint their next Apprenticeships Programme Manager.
The successful candidate will report into the Director of Operations and will be responsible for a team of 5- 10 plus delivery partner organisations.

Role responsibilities
Programme and Stakeholder Management
• Manages day-to-day client interaction and expectations.
• Anticipates clients' needs and proposes alternative business solutions.
• Continually seeks and capitalises upon opportunities to increase customer satisfaction and deepen client relationships.
• Possesses a knowledge base the client's business, organisation and objectives
• Grows long-term relationships all stakeholders.
• Confronts issues openly and quickly.
• Tactfully communicates sensitive information.
• Ensure all resources are managed and planned effectively within the scope of the programme deliverables.
• Provides solutions for the client through innovative and effective delivery options, including supply chain management

Financial Management
• Manages to and achieves revenue goals set for programme.
• Accurately forecast revenue, profitability, margins, bill rates and utilisation across project.

Technical Understanding
• Assists in the evaluation and redesign of practice offerings.
• Possesses a thorough understanding of the Apprenticeship programme, to continually evaluate and identify improved service offerings, technical preferences, and technical direction.
• Seeks to understand clients business to add impact in design and delivery of the programme.
Quality Assurance
• Implement and monitor continuous improvement through the Activate Apprenticeship quality assurance processes.
• Work with Awarding organisations.
• Assessing customer requirements and ensuring they are exceeded.
• Setting customer service standards
• Monitor and manage the assessment process

The person & qualifications
Minimum 2 years' experience of the government funded skills sector
Minimum 2 years' experience in leading and managing teams, including budget responsibility
Minimum 2 years' experience in delivering quality assurance within training programmes
Financial acumen with knowledge of both commercial and Government funding budgeting
For a full job description or an informal discussion please contact Emily on (Apply online only) or.

About Protocol
Protocol are the specialist full-service recruiter dedicated to education, training and skills. People are at the heart of everything we do. We place people first.
We're more than a recruitment agency - we pride ourselves on our ongoing support and aftercare delivered by our expert team, and all our candidates benefit from free access to our exclusive online CPD portal, Learning Zone.
Whatever your career goals, we've got the right role for you. With a wide range of temporary and permanent positions available, from lecturing and training jobs to assessment and support staff roles, all with very competitive pay rates and benefits - your future is in good hands.

The legal bit
Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a self-employed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.
As a result of the volume of applications we receive, we regret that we might not be able to respond to every candidate with individual feedback. If we have not contacted you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion

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