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IT Operations Analyst Apprenticeship

Nottingham, Nottinghamshire
Closing date
21 May 2022

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Job Details

Company Description

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. And our mission matters. Our work empowers individuals, families, businesses, communities, and governments to uncover patterns, make smarter decisions and navigate the world with confidence.

Individually we are explorers, with a passion for discovery and innovation. When we come together as a community, we inspire and support each other to make connections, uncover solutions and travel further.

We are pioneers, leaders in our field: we recognise no boundaries and accept no limits to our ambition. Together we help create a better tomorrow for everyone.

Together we are #UniquelyExperian.


Job Description

  • Keen to get stuck into work early? Whilst still gaining a qualification?
  • Are you due to finish your GCSE’s this September 2022
  • Or have you already studied a Level 3 qualification in a different subject but want to get into IT?

Start your career at Experian as an Apprentice Operations Analyst.

You’ll start by learning how we monitor the health of the services which we deliver to customers and detect when there is an issue - with either an application or the IT infrastructure - needing our attention.

It’s the perfect entry role into IT for someone with no prior experience.

In this role you will be:

Working as part of an IT Operations teams supporting the applications and IT infrastructure, which in combination are delivered to our customers as services

This involves:

  • Monitoring the health of IT environments (applications, servers, networks, etc) and recognising when there are issues occurring
  • Using some of the best IT tools whilst investigating and diagnosing issues or incidents
  • Getting hands on with the IT infrastructure, applying the right fix after you’ve investigated an issue
  • Collaborating with members of other teams when more complex issues occur
  • Taking support calls / speaking to customers over the phone
  • Logging issues / making a record of the issue in our incident management software
  • Learning how to prioritise and escalate when complex and high priority issues occur
  • Assist the wider team with any projects, changes, and improvement initiatives
  • Learning about the ITIL framework (A framework of best practices within IT)

Over the course of your 18-24 Month Apprenticeship you’ll develop your technical skills and learn how to solve more complex issues taking on a larger responsibility.

Full training will be given. You’ll join an incredibly supportive team who are all excited to watch you succeed!

All we ask from you is that you’re willing to learn, are comfortable speaking with clients and have a passion for solving problems.

If you choose to join us, you can expect industry training, wide-reaching career opportunities and a wealth of support through our Early Careers Network, buddy, line manager & mentor scheme.

We promise a safe inclusive culture that brings out the best of you. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Our concept is simple. We believe in expanding horizons – it’s what makes Experian a global leader and a Top UK Tech Employer.


To enroll onto this apprenticeship, you’ll need a minimum of:

  • 5 GCSE’s at Grade A-C (Including Maths & English)
  • You must not hold an existing qualification higher at the same or higher level as this apprenticeship in a similar subject.

You need to be eager to learn, comfortable speaking with clients and have an interest within IT / Technology / Operations / Client support.

If successful, you will study your Level 3 Infrastructure Technician qualification through QA.


It’s rare to find a company that gives you unlimited opportunities for growth. It’s even rarer to find one that helps people and businesses grow too.

When you join Experian, you’ll become part of a bright, ambitious community that’s making a positive impact all around the world. How you might ask? Through data.

Our entire world is built on data growing in power and influence every day. Here at Experian we turn that data into something meaningful. We gather, analyse, combine and process it to help people and organisations achieve their goals.

17,000 brilliant people. 37 Countries. An unrivalled international reach. All powered through data - That’s Experian.


Find Us
The Sir John Peace Building,
Experian Way,
NG2 Business Park,
NG80 1ZZ
United Kingdom
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