Apprentice Customer Service Agent

Callum Harris
GL7 5XL, Cirencester
£18,000 per year
31 Oct 2018
30 Nov 2018
Usay Group Ltd
Start Date
12-18 months

Are you driven, money motivated and a team player? Do you like to earn commission on top of a great basic salary?

We are the largest Private Health Insurance Intermediary in the UK, we help thousands of people acquire health care policies which are right for their needs and are competitive across the market of 9 of the leading insurers we work with.

Our Contact Centre team are vital to the success of our business and offers great career opportunities throughout the business. We are looking for motivated and professional individuals who are looking to establish their career within a successful organisation.

To be successful you must be able to:

  • Demonstrate confident and effective telephone skills
  • Has a proactive attitude Is motivated by targets and earning commission

Has excellent interpersonal skills, including questioning and listening at all times Wants to grow their career within a successful business

The role:

You will be contacting clients who have previously enquired into Private Medical Insurance with us, so there is no cold calling involved! You will be tasked with highlighting the features and benefits of Private Medical Insurance and the service we provide to the client. Your aim will be to pass these clients through to our fully qualified advisors, who will find them the most suitable policy.

For every call that is transferred and sold, you will receive £20 commission on top of your basic monthly wage!

So, we can talk to our clients at a time which is suitable them, we work a shift pattern over a 3-week rotating cycle called earlies, mids and lates.

Earlies 9am-5:30pm.

Mids 10:30am-7pm.

Lates 12:30pm-9pm.

We work 4 lates over a 3-week rota cycle: 2 lates in the first week, 2 lates in the second week and no lates in the third week. We also work 1 in 3 Saturdays 9am-5:30pm, but you won’t work the Friday.

What we can offer you:

A guaranteed basic salary of £18,000 per annum Uncapped commission Fixed shift pattern Regular incentives including cash prizes and vouchers Continuous In-house coaching and training Friendly, fun and supportive working culture Contributory pension scheme Discounted Private Medical Insurance