IT Helpdesk Technician Apprentice

• Ensuring that the IT Services Service Level Agreement (SLA) is adhered to at all times.
• Assist with providing 1st and 2nd line helpdesk support on a daily basis.
• Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software.
• Assist with the production of user documentation.
• Responsible for escalating support requests to an appropriate team member as and when required.
• Contribute to the smooth running of an out of hours IT support rota.
• Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis.
• Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions.
• Responsible for the upkeep of the IT Asset Register, including hardware, software, audio visual and telephone systems.
• Assist with the implementation of IT projects as and when required.
• Contribute to the policing of IT quality standards throughout the firm.
• Assist the IT Services team by carrying out training duties as and when required. 

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable.