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IT Support Apprentice

Lifetime Training
£175 - 200 per week
Closing date
26 May 2022

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Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Reporting to the Technical Services Manager the Junior Support Analyst will be responsible for both inbound and outbound technical activities, supporting the company's products and services supplied to customers.

The role is fundamentally to assist customers with IT support related issues as well as day to day support tasks which will include monitoring and backup checks, builds for customer orders, and managing the support ticket queue.

As Create IT are a Managed Service Provider covering a number of customers there are a high number of products supported which will give the successful candidate an excellent opportunity to develop their knowledge in a varied range of both software and hardware.

Key responsibilities:

1) 1ST Line Customer Support - resolving low level technical fixes, increasing in difficulty over time with experience

2) Raising tickets and liaising with senior engineers to ensure support requests are actioned

3) Running daily customer back-ups

4) Hardware build for customer delivery and installation

5) Managing support ticket queue


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
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