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IT Support Engineer Apprentice

10400.00 - 10400.00 GBP Annual
Closing date
25 May 2022

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Role Type
Graduate, Other work and training
Start Date
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We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As part of this role, the ICT will ensure the optimal performance and maintenance of our client's computer and communications systems. This involves maintaining efficient operation and control of the IT and/or Telecommunications infrastructure) either on-premises or to end-users provisioned as cloud services and on-premises Servers.

The ICT Apprentice will work on the application of infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components as well as hands-on hardware system builds and repairs.

Training to be provided

Full training towards L3 Information Communication Technician : Support Technician will be provided. You will complete a 22 month apprenticeship.

About the role

As an IT Support Technician Apprentice your main roles and responsibilities will include:

Providing technical support to customers over the phone and via email
Establishing, diagnosing, and escalating technical issues
Keeping the ticketing system up to date
Keeping clients informed of their ticket progress
Assisting with projects where necessary
Helping other members of staff and any sub-contractors (where applicable) to resolve IT related problems
Complying with appropriate policies/procedures at all timesBenefits

Pension: contributory pension scheme
20 Days Holiday + Bank Holidays and an extra day holiday to take on your birthday
Employee and personal development - we'll work with you and encourage you to develop your career or to learn and experience new thingsEssential Skills

As our ideal IT Support Engineer Apprentice, you will have a keen interest in IT and be eager to learn new skills. You will also require the following skills and qualifications:

GCSEs at grade 4/C or above in English and Maths (or equivalent)
BTEC or equivalent in a computer-related subject
An aptitude for hands-on problem solving
Able to use initiative and take ownership for own performance
Strong team-working
Excellent communication and time management skillsDesirable Skills

Customer service experience
Driving licence would be beneficialAbout Company

We are an expanding IT / Tech business supporting mainly local and national businesses and some international operations. We currently have 12 team members with many starting as apprentices and progressing through the company. We have been around for 25 years and a story we're proud of but it doesn't end there. We're embracing the future with cloud infrastructure services and offering our customers the very best in IT services and support. We operate from a stunning barn conversion in the countryside near Wickham.

Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please keep an eye on your inbox (and spam / junk folder) for this email and complete the form as soon as possible.

We look forward to receiving your application
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