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Customer Service Apprenticeship @ DP BUILDING SYSTEMS LTD

Employer
Key Training
Location
Birmingham, West Midlands
Salary
£275 per week
Closing date
28 May 2022

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Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months
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Job Details

Basic Role and Responsibilities:

  • Answering inbound calls and emails
  • Scanning all POD’s and saving them on the shared drive (collection and delivery)
  • Gaining ETA’s and investigating shipments with couriers and reporting back to customers
  • Completing spreadsheet for returns and escalating to the customer service manager and operations manager
  • Completing the daily pre alert with delivery info and ensuring all deliveries are out for delivery with no delays and updating customers and saved POD’s
  • Prioritise and process customer orders and requests submitted by telephone, email and live chat
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
  • Keeping well-organised files and records of business activity
  • Learning about the company's mission and available products/services

Desired skills

  • Excellent attendance and timekeeping, reliable and flexible to business needs
  • Good level of verbal and written communication skills
  • Positive approach to providing excellent customer service
  • Pro-active, use initiative and problem solving

Desired qualifications

  • GCSE grades in Maths and English (9 -5) desirable but not essential

Training to be provided

  • Level 2 Customer Service Apprenticeship Standard
  • Functional Skills, if required

Working week

  • Monday - Friday, 9.00am - 5.00pm
  • Total hours per week: 40.00

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Find Us
Website
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB
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