Apprentice Customer Service Administrator @ THE YORKSHIRE DOG TRAINING COMPANY LTD

As the first point of contact with potential customers you will have an excellent telephone manner and great communication skills.

The role will include:

• Responding to customer enquiries received via telephone, email, and social media platforms.
• Providing and following up quotations.
• Customer Invoicing and confirmation of payment.
• Liaising with  customers and confirming course  start dates.
• Liaising with the training teams and providing diary management.
• Completing customer satisfaction surveys.

Training to be provided

• Level 2 Customer Service Practitioner Apprenticeship Standard
• Functional Skills if required 

Working week

• Monday - Friday (40 hours over five days)
• Total hours per week: 40

Expected duration

• 16 Months