Junior Customer Engagement Advisor Apprentice

Employer Description

We are an international company in the Foreign exchange markets, we have offices in the UK, Spain, and Portugal with plans to develop offices in Dubai and Canada. Here at Currencies 4 You we pride ourselves on providing excellent customer service. Our vision is to make an easy journey for our clients in analysing the currency markets, providing factual data and building trust in order to save our clients’ money in their Foreign Exchange needs.

Travel Information

• Train service to Dartford thereafter a 10-15 min walk to the office
• Bus links nearby

Description of Vacancy

As part of our team, you will be involved in business development and have responsibility for the needs of individual private and corporate clients.  You will assist in growing the business through own lead generation and identifying new clients. As part of the team, you’ll be responsible for contacting and offering our services and maintaining excellent customer relations. You will be dealing with customers predominantly on the phones and when admissible face to face at exhibitions.

Duties will include:

• Call potential customers and keep up to date database
• Gain a full understanding of our services to enable you to discuss with potential new clients
• Provide excellent customer service via e-mail, telephone and internal messaging systems
• Day to day use of Microsoft Office- Outlook, Word and Excel
• Identify and manage customer expectations
• Deal with customer needs over the phone
• Provide customers with advice, guidance and support
• Helping with customer issues and provide after care.
• Data Analysis
• Contribute to daily briefings
• Working closely with other departments to ensure everything is managed accurately and efficiently

Wage

£175.00 per week

Hours

• Monday to Friday (No weekends)
• 9am to 5.30pm
• 2 x 15 mins paid break morning and afternoon, 1 hour lunch unpaid
• Training time allocated 1.5 hours daily

37.5 hours paid per week

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

Skills Required

• Excellent communication and interpersonal skills
• Excellent written and verbal communication skills
• Excellent numeracy essential
• Problem solving skills
• Good understanding of Microsoft Office
• Good telephone skills

Personal Qualities

• Positive attitude with a strong work ethic
• Driven and determined individual
• Enquiring mind and enthusiasm to learn
• Punctual
• Enthusiastic
• Well organised
• Excellent attention to detail
• Well-spoken

Qualifications Required

GCSE Grade 4 a minimum in English and grade 5 or above in maths

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.