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IT Support Apprentice

Employer
Professional Apprenticeships
Location
Bradford-on-Avon
Salary
£11,000
Closing date
27 May 2022

View more

Specialism
IT
Sector
Consulting & Business Services, Technology
Role Type
Apprenticeship
Start Date
May
Duration
12-18 months

Job Details

Huge opportunity to work for a company who have a track-record of developing apprentices and an amazing office environment. Systemagic will provide support, training and mentoring through their award-winning apprenticeship programme. This is your chance to turn your passion for IT into a long-term and rewarding career.

Responsibilities

Systemagic are an outsourced provider of IT support. Working on the Helpdesk, you will be learning:

  • Dealing with support requests
  • Supporting customers on the phone
  • Providing remote IT support to customers
  • Checking backups
  • Performing regular maintenance on servers and PCs
  • Setting up new users and equipment

IT Support is very much a team sport and like every successful team, communication is key to Systemagic’s success. They were even shortlisted in the national Perk-box small business workplace culture awards as recognition of the amazing culture and atmosphere they’ve created.

Training

During your apprenticeship, you will be studying towards your L3 Information Communication Technician Award, delivered by Professional Apprenticeships, who were voted the region’s best training provider & have achieved the highest Ofsted rating.

During this advanced apprenticeship, you will learn a vast range of knowledge, skills & behaviours, covering topics such as IT security, data, remote infrastructure, maintenance processes & the elements & architecture of computer systems & so much more.

Progression

Training and progression is central to everything Systemagic do. They have worked hard to develop a “grow your own talent” culture where investing in people and guiding them through their apprenticeship is rewarding for Systemagic and the apprentice. They’re lucky to retain most of the team members that they train and are committed to creating annual apprenticeship opportunities in the business. The majority of the team were home-grown either as apprentices or graduates and it’s something they’re extremely proud of.

Employer

Systemagic have all the usual things companies point towards when discussing culture – a treats fridge with free drinks, a break-out area with comfy sofas, an Xbox and Netflix and they often order ‘dirty’ lunches in. They look after each other professionally and personally and have created an atmosphere where nobody is left to struggle – either with support tickets, client projects or with anything else. They put huge efforts into understanding behaviours and personalities and are proud to have created such a supportive, friendly team environment.

Company

We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Company info
Telephone
0117 422 4000
Location
Filwood Green Business Park, 1 Filwood Park Ln,
Bristol
Bristol
BS4 1ET
GB

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