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Role Play Centre Team Member & Marketing and Social Media

Welsh Government
Role Play Lane Unit 1, Newtown Industrial Estate CF38 2EE
Apprenticeship rates
Closing date
24 May 2022

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Advertising, Media & PR
Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


Operating the reception area; Greeting customers & answering enquiries in a polite & courteous manner; Briefing customers on the rules of play & safety measures in place as well as telling them about the events & creative activities that we have available; Serving customers food & beverages once the appropriate training has been undertaken; Maintaining high standards of health & safety in the playroom, café, toilets & surrounding areas of the centre & undertake several cleaning tasks to ensure that our areas remain spotless. It is essential to learn about all aspects of the business, as they are all important in making the customer experience an excellent one.
Within your role & as you develop through training undertaken as your understanding of the business increases you will be asked to plan regular social media content that is relevant to the business & that will increase engagement & footfall. You will join the company's social media platforms & regularly update & schedule content from an agreed plan of action/works. You will also be part of growing the company's profile on social media & regularly engage, interact & respond to messages when appropriate. You will also use Canva to create posters, Instagram posts, informing customers of events & activities that are happening within Role Play Lane. You will have access to the work email in order to send promotions to customers & will be asked to make regular relevant video content for platforms such as Youtube & TikTok

Additional information

Role Play Lane is based in Llantwit Fardre and is a role play centre for young children aged from walking to 7 years old and its aim is to encourage parent-child communication through meaningful play. It is devoted to the physical, emotional and social development of children, inspiring them to explore environments they are familiar with, play creatively and develop their imaginations in a safe and welcoming environment. It also hosts educational classes, parties and events, which are either facilitated by members of staff or third party providers.



You must have a positive and ‘can do' attitude and be willing to take on board new challenges and feedback given as the role develops.
You must have a good work ethic and understand what it means to be an effective leader and team player, as well as being willing to develop specific skills for your unique role.
You must be sociable, polite and courteous to customers and children attending at all times and go above and beyond for our customers to maintain our excellent feedback.
You must be confident, speak clearly and not mind getting in front of the camera for our social media platforms.
You must have a creative mind, the ability to use social media well and edit content to a high professional standard.
Candidates must also have an excellent knowledge and understanding of hygiene and cleanliness and customer service skills.
Desirable requirements include: Experience of working with children, experience with advertising on social media and building a good customer following.
Be signed up on a relevant Apprenticeship Course - Social Media Level 3
Available to work most weekends
Some flexibility with working hours due to the varied nature of the business.
Good customer service skills

NVQ Level 2 in Food Hygiene
DBS certificate
Experience in Childcare, play work or similar
Experience with advertising on social media
Management skills
First Aid qualification
Knowledge of safeguarding


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:

Social Media Level 3

About the employer

Role Play Lane Unit 1, Newtown Industrial Estate

CF38 2EE

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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