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Service Receptionist

Welsh Government
Watts Truck and Van Unit 4, Afon Ebbw Road NP10 9HZ
National minimum wage
Closing date
24 May 2022

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Job Details

About the apprenticeship


Main function is the effective operation of the Service Reception to ensure the efficient and profitable loading of the workshop.

Attain the highest standards of work within your Department.

Booking in work and controlling the loading register.

Raising job cards and ensuring the correct information is filled out.

Completing the correct details on job card envelope system.

To monitor credit control reports for the customer's status and to ensure work falls within the customer's agreed credit limit.

Monitor completed job cards and pass through to Administration Department ensuring that all job cards are accounted for.

Control and monitor factory recalls.

Liaise with Workshop Controller/Foreman on workshop loading, work-in- progress and any technical queries.

Plan and update service planners and records.

Liaise with customers giving information on job completion, new costs and taking names or order number, preferably both.

Updating menu pricing boards.

Liaise with the Sales Department regarding their requirements and organize effectively sale preparation work.

Ensure all telephone calls are dealt with efficiently, politely and to portray a “Good Customer Caring” Company.



Excellent verbal communication skills
Excellent written communication skills
IT literate


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:

Customer Service Level 2

About the employer

Watts Truck and Van Unit 4, Afon Ebbw Road

NP10 9HZ

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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