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Administration Assistant Apprentice

NHS England Apprenticeships
Competitive salary
Closing date
21 May 2022

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Job Details

Job summary

Are you just starting out and looking for a career opportunity that provides the right balance between development and workplace responsibilities? Or are you thinking about a change and looking for alternative career opportunities that provide new skills, knowledge and experiences?

The Humber Teaching Trust is looking to recruit an Receptionist/Admin apprentice role in King Street Medical Centre, Cottingham. As a Trust, we see the value in supporting the development and progression of our people through apprenticeship pathways, combining vocational learning with on the job experience. You will undertake a Customer Services apprenticeship whilst you work closely with your new team to gain the essential skills,knowledge and behaviours for this new role. The duration of this apprenticeship will be discussed and on successful completion you will progress into the role of Receptionist/Admin Band 2

Do you enjoy helping patients and working in a fast paced environment, if so this could be the role for you. Candidates will need to be organised, able to solve problems and work to tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills and a friendly, approachable nature are essential for this role as you will have lots of contact with patients.

You will be the first point of contact for our patients either face to face or on the telephone. You will work collaboratively with the practice team to meet the needs of patients, nurses and GPs

Main duties of the job

To provide administrative support to and contribute to the planning and development of the department as a member of the team.

You will be required to greet patients at reception, deal with telephone enquiries from patients regarding appointments and input data into administration systems, so excellent keyboard skills are required.

The practice operates between 08:00-18:00 Monday to Friday but a degree of flexibility to cover is expected to cover for annual leave / sickness.

The role is varied and highly demanding, requiring a person with exceptional organisational ability and able to work under pressure while providing a positive and responsive professionalism on behalf of the practice.


About us

We are an award winning and CQC rated good health and social care Trust that delivers care to communities in Hull, East Yorkshire, Scarborough and Ryedale and Whitby. We deliver safe, effective and integrated health services that improve the physical, mental and social health and wellbeing of our patients and service users.

To find out more about our wide range of services including mental health, learning disabilities, children and young people service, Forensic, Community and Primary Care visit our Trust website

You will join our team of over 2,800 colleagues that work together across our wide geography and specialties to change lives every day. We're extremely proud of our Trust community and we know you can expect to receive a warm welcome and all the support you'll need from your new team to get you started.

We are a forward thinking and dynamic Trust with a real commitment to staff development to ensure the delivery of high quality, person-centred and compassionate care to patients. We value our staff and invest in them to ensure they have the right skills and competencies to deliver outstanding care.

Job description

Job responsibilities

For further information please see the attached Job Description and Person Specification for this vacancy

Person Specification



  • Standard keyboard skills e.g. RSA2, ECDL
  • Standard keyboard skills e.g. RSA/OCR II or equivalent OR demonstrable experience within A&C field at standard level
  • 2 GCSEs/O levels English and Maths


  • 3 or more GCSE / O levels
  • Working towards Advanced keyboard skills, eg Advanced ECDL or RSA III / OCR
  • NVQ2 or equivalent experiential learning



  • To have some knowledge of office procedures, clerical/reception work.
  • Literate and numerate


  • Knowledge of a range of work procedures and practices
  • Literacy and Numeracy at Level 2



  • Knowledge of IT systems
  • Experience of working with the general public


  • Demonstrable experience of practice and procedures relevant to the area of work
  • Knowledge of Trust IT systems eg ESR

Personal Skills & Attributes


  • Good telephone manner
  • Able to plan and prioritise effectively and work within defined deadlines
  • Able to demonstrate inter-personal communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Humber Teaching NHS Foundation Trust


King Street Medical Centre

168 King Street


HU16 5QJ

Employer's website (Opens in a new tab)


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