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Customer Support Apprentice

Welsh Government
SPTS S P T S Technologies Ltd Coed Rhedyn, Ringland Way NP18 2TA
Apprenticeship rates
Closing date
20 May 2022

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Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


A 3-year Apprenticeship covering all aspects of working in build, test, operations and maintenance of semiconductor capital equipment produced by SPTS.
As an SPTS Apprentice, you will join the existing team (dependant on the discipline above) and throughout the apprenticeship on the job training and role responsibilities will include the following:
• Mechanical assembly of semiconductor equipment
• Electrical assembly and wiring of semiconductor equipment
• Fault finding of semiconductor equipment
• Operation and process engineering of semiconductor equipment
• Involvement in lean and continuous improvement projects (Production Engineering)
• Customer interaction (Customer Support Engineering)
• Timely completion of NVQ log book entries
• Successful completion of a BTEC and HNC in Electronics



We are looking for ambitious individuals who are enthusiastic about learning and developing a successful career within SPTS. Customer Support Engineering and Production Engineering work 8am-4.30pm (3.30pm Friday) whilst also attending college one day per week. Applicants will therefore need to be confident, flexible, self-motivated and must be a keen team-player and enjoy a challenge!


• Five GCSE's including Maths, English, & Science at grade C or above
• First year of BTEC or equivalent course in electronics/electrical that allows entry to BTEC year 2 on day release.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Engineering Apprenticeship

About the employer

SPTS S P T S Technologies Ltd
Coed Rhedyn, Ringland Way

NP18 2TA

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interview and aptitude testing


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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