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IT Support Apprentice

Lifetime Training
Ash Sevenoaks
£212.50 - 212.50 per week
Closing date
27 May 2022

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Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Apprentice IT Support Assistant. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As an IT Support Apprentice, you will:

- Be part of a dedicated team of engineers within a busy IT services company.

- Be the first point of contact for all incoming calls, including Helpdesk.

- Provide first line Helpdesk support to our customers, within the Apprentice skillset, demonstrating an outstanding approach to customer service. With training and development, you will become a trusted member of the team who is able to resolve tickets independently.

- Maintain accurate records within both the ticketing system and in response to incoming communication.

- Assist with the setting up, maintenance and repair of computer related equipment.

- Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.

- Collect and deliver computer equipment as required by our customers.

- Proactively undertake any other relevant duties as may reasonably be required by the technical and operations teams. This may include general office duties.

- Be committed to learning and self-development, working towards the standards required in order to complete the apprenticeship.

About the Company

Our client is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East. They pride themselves on delivering exceptional IT support with the highest levels of customer service. Employees at the company benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that team members develop existing skills and gain new ones.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
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