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Customer Service Co-Ordinator Apprentice

Lifetime Training
£15k per year
Closing date
17 Jun 2022

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Role Type
Apprenticeship, Intermediate
Start Date
12-18 months
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Job Details

During this 15 month Apprenticeship programme, in addition to attending learning sessions part time, you will gain hands on experience by assisting the Customer Service Team in many areas including handling day-to-day customer enquiries and liaising with other departments/suppliers to meet customer requirements.

A competitive Apprenticeship starting salary of £15,000 per year is offered, with an incremental increase as you progress through your training. You will also receive the support of course tutors from Lifetime Training, workplace coaches and mentors to help you along the way and enable you to develop your skills and potential.

Key Duties

- To be accountable for own health and safety whilst at work, operating in line with company procedures to enable a safe working environment.

- Process new and repeat customer orders within defined lead dates and agreed customer service level agreements.

- Analyse customer forecasts and forward plan stock replenishment orders to meet pending demand.

- Acknowledge customer complaints and report dissatisfaction/failures in line with procedures.

- Build strong relations with customers, gaining insight to their business.

- Work with the team and other colleagues within the company to improve both team and cross-departmental relations, flexibility and efficiency.

- Ensure all documentation and records (such as price lists, customer records and account notes) relating to each customer account are accurate and reflective of current working practices.

As well as ongoing training and development to help you excel in your career, you will also receive:

- A competitive salary

- Pension scheme

- Life assurance

- Income protection

- 25 days' holiday plus bank holidays

At DS Smith, you will be working towards the Customer Service Level 2 Apprenticeship Standard over 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
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