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Service Delivery Apprentice

Employer
City of London Corporation
Location
City of London, Guildhall, Gresham Street, EC2P 2EJ
Salary
£24,880.00 annually
Closing date
20 May 2022

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
June
Duration
Permanent
What will the apprentice be doing?
  • Support the delivery of services from key IT Suppliers against agreed SLAs and KPIs
  • Participate in Supplier Service Reviews
  • Engage with DITS Suppliers & Internal Resolver Teams to support the delivery of key contracted services
  • Develop a good working knowledge of the ITSM tool and assist in the review and management of cases assigned to the Service Management queue
  • Use the ITSM tool to provide metrics/reporting as required
  • Develop a good working knowledge of the NSR process
  • Perform other duties deemed appropriate

What training will the apprentice take and what qualification will the apprentice get at the end?
  • You will be provided with the opportunity to complete the Apprenticeship in Improvement Practitioner Level 4 and gain the qualification
  • Understand organisational purpose, activities, aims, values, vision
  • Take responsibility for own work
  • Functional Skills in ICT, Maths & English (*where applicable)

What is the expected career progression after this apprenticeship?
  • The City of London is committed to employing and progressing those apprentices who have successfully completed their Apprenticeship Programme


Requirements and prospects

Desired skills and personal qualities

Communication skills, Strong Written + Verbal Skills, Highly Computer Literate, Excellent MS Office, Keen to Learn & Develop ITIL

Qualifications

GCSE or equivalent English (Grade A-C (5 or above)) Essential
GCSE or equivalent Maths (Grade A-C (5 or above)) Essential
GCSE or equivalent Science (Any) (Grade A-C (5 or above)) Desired

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