Care Coordinator

Job summary

As a member of the team you will offer general assistance to the practice and project a positive and friendly image to the patients and other visitors, either in person or via the telephone. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way as well as process repeat prescription requests and manage all incoming correspondence.

You will be required to undertake a variety of administrative duties to assist in the smooth running of the practice including providing clerical support to clinical staff and other members of the practice team.

We are looking for candidates who have excellent IT skills and, although previous experience in the NHS is desirable, it is not essential as full training will be given. Knowledge of SystmOne would be an added benefit.

Main duties of the job

Receive patients

Process appointment requests for today/future appointments from patients by telephone and in person.

Handing completed repeat prescriptions to patients

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Be able to cover all reception positions as necessary

Registrations of new patients

Process patients changes of address

Answer telephone in a polite and professional manner

Take accurate messages

Transfer calls to the correct member of practice team

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communicate effectively with other team members, patients and carers

Recognise needs for alternative methods of communication and respond accordingly

Flexible with regard to working hours, e.g. holiday and/or sickness cover

About us

We are a busy medical Practice in the town of Mirfield, West Yorkshire with over 18000 patients.

We have 11 GPs,

1 ACP,

8 ANPs,

4 Nurses

supported by a friendly and efficient admin team.

Job description

Job responsibilities

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Registrations of new patients computer data entry and medical records

Process patients changes of address computer data and medical records (have knowledge of practice area)

Answer telephone in a polite and professional manner

Take accurate messages

Transfer calls to the correct member of practice team

Other Tasks

Any other tasks allocated by managers

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Contract/ Hours

Shift patterns vary but usual shifts are typically a mixture of either 8am-1.00pm or 1.00pm - 6.30pm Mon- Fri.

The contracted hours will be 20 hours per week across 3 or 4 days.

++ There may be opportunities for the successful applicant to pick up additional shifts at our covid vaccination centre in Dewsbury Health Centre (optional)++

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Knowledge and skills

Essential

• Verbal communication skills ability to deal with people in person and on the telephone
• Organisational / problem solving skills
• Basic keyboard skills

Desirable

• Basic IT skills

Experience

Essential

• Experience of working as part of a team

Desirable

• Experience of working in a GP practice
• Experience of working directly with members of the public in a busy NHS environment
• Experience of using SystmOne clinical system
• Experience of dealing with the public/patients

Qualities and Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Desirable

• Interested in learning new skills/taking on new challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mirfield Health Centre

Address

Doctor Lane

Mirfield

West Yorkshire

WF14 8DU

Employer's website

https://www.mirfield-healthcentre.co.uk/ (Opens in a new tab)