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Generic Support Worker

NHS England Apprenticeships
Competitive salary
Closing date
27 May 2022

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Job Details

Job summary

Hours: Up to 37.5 hours per week

Are you looking for a new career opportunity within the NHS? Would you like to join a dynamic and successful team that is dedicated to supporting the health and wellbeing of patients within our community?

If you are looking for a fresh start or seeking a new challenge, this role offers you the ability to develop a broad range of skills and capabilities across a number of disciplines, with the opportunity to access formal apprenticeship education, leading to further career progression and professional registration should you choose.

Our service supports patients to return home from hospital sooner, continuing healthcare assessment, rehabilitation, reablement and recovery within the patient's home environment. We also provide an urgent crisis response, supporting patients during an acute episode of illness and or injury, preventing unnecessary hospital admissions.

You will work closely with a team of nurses, physiotherapists and occupational therapists to support patients individual needs, promoting patient health and wellbeing, promoting independence and providing end of life care.

Main duties of the job

You will undertake duties delegated by the nursing, physiotherapy and occupational therapy team and will be responsible for providing holistic, person centred, compassionate health care to patient's 18 years and over, supporting rehabilitation, reablement and recovery within the comfort of the patients home.

We are looking for people who are kind, compassionate, creative, problem-solvers with excellent communication skills to join our expanding team.

The ability to transport yourself and equipment across the locality during the course of a normal working day is required for this vacancy. We provide a seven day service, between the hours of 8am - 8pm; therefore successful candidates will take part in a rota that covers the hours of the service, however we do offer a flexible and varied shift pattern.

This vacancy is being advertised as both full time (37.5 hours per week) and part time (minimum 22.5 hours per week).

If you are looking for a change and would like to join a team full of enthusiasm and humour, then we would love to hear from you!

About us

York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.

Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.

Job description

Job responsibilities

Additional contact information Contact name: Elizabeth Feetenby Contact job title: AHP Team Lead Contact email address: Contact telephone number: 07813440472 A full description of the role is available in the attachment: job description .
Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Covid-19 Vaccinations

Our Trust continues to strongly encourage our staff to be vaccinated against Covid -19. This remains our best defence to protect our patients, ourselves and everyone else.

DBS Checks

Under our criminal records check policy, we will re-claim the cost of DBS checks (where required for a role) on the commencement of your employment. Further details will be set out with your offer of employment. Volunteers and Bank roles are exempted from charges.

The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.

The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone 0300 106 1452 or

Person Specification



  • Evidence of academic ability to NVQ Level 3 or equivalent in health or rehabilitation related specialism


  • Portfolio evidence of relevant learning
  • Relevant qualification/ training to a higher level e.g. access to health care



  • Good communication skills both verbal and written. Able to present information, written and orally, in a clear and logical manner
  • Ability to undertake problem solving activities relevant to rehabilitation role.
  • Good observation skills
  • Ability to organise and prioritise effectively
  • Ability to understand limitations of own role and the roles of others
  • Competent IT skills
  • Ability to keep accurate and legible patient notes
  • Ability to make accurate numerical documentation, and to collate data in accordance with service requirements
  • Willingness to undertake departmental training in order to achieve clinical skills
  • Dexterity, co-ordination and sensory skills for manual treatment of patients
  • Ability to understand that there are legal responsibilities of the post and that there is a need to work within professional guidelines
  • Ability teach practical skills
  • Ability to work single-handed with individuals and groups within a supportive environment
  • Ability to comprehend and work within the Trust's policies of data protection, equal opportunities and health and safety and meet the differing needs of the patients
  • Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
  • Ability to cope working in a stressful environment and with emotional or aggressive patients and carers
  • Ability to motivate patients with a variety of conditions


  • Willing to undertake training and achiever competency in required skills such as rehabilitation, IT, food and hygiene

Experience and Knowledge Required


  • Experience of contribution to rehabilitation of patients with physical or psychological dysfunction or
  • Practical knowledge acquired through a combination of in-house training, attendance on short courses, completion of local competency objectives
  • Experience of working with and giving information to the general public
  • Able to demonstrate an understanding of the role of rehabilitation within the organization and patient care pathway
  • Have experience of using a variety of computer systems and packages
  • Experience of working as part of a multi-disciplinary team and being responsible for some decision making


  • Experience of working within a health care/ social care or educational environment
  • Experience working as an assistant
  • Involvement in audit, research and understanding quality issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust


White Cross Court

Wilson Drive


YO31 8JR

Employer's website (Opens in a new tab)


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