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Office Administrator - I.T

Welsh Government
Location Bruce Road Fforestfach SA5 4HS
£5.00 Per hour
Closing date
28 May 2022

View more

Consulting & Business Services
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


We are seeking an individual who want to develop a long term career Administration position with a leading IT company. Your day to day duties will involve:
• Using IT Systems to produce quotes and maintaining IT systems for customer data and requirements
• Establish, develop and maintain positive business and customer relationships
• General administration duties
• Managing daily business with existing accounts
• Developing and retaining existing customer relationships
• Handling quotes, sales enquirers and orders and keeping accurate and up to date customer information

Additional information

About us was established in South Wales in May 2003 with the vision of providing affordable high-quality IT support and services to SMEs. That vision has led to becoming one of the UK's leading outsourced IT suppliers, spanning public, private and third sectors working with a variety of businesses from start-ups to multi-site operations. is a Microsoft partner and works with many other leading providers to deliver fast reliable and secure local and cloud services to our growing customer base.

Why work for us?
We offer a flexible schedule/flexible rota 4 day working week and a great annual leave structure with an impressive company pension. Lots of training opportunities to grow. We get involved with Charity and Community events, offer employee tech discounts, have a bonus and referral programme in addition to a discounted on-site snack shop!



• Experience in Sales Administration and Order Processing
• Be experienced at receiving and inputting customer orders and information into automated/specialist sales systems (ERP)
• Experience using multiple software packages for IT proposals, orders and support maintenance


Ideally Maths and English GCSE and an interest in IT would be advantageous


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Gower College Swansea

Business Admin

About the employer Bruce Road


Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements



Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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