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Graduate IT Support Engineer

Closing date
18 May 2022

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Role Type
Graduate, Other work and training
Start Date
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Salary: GBP22k - 24k per year + Pension Scheme
Reference: GRA70358JH

The world's largest independently owned express courier network is looking for a skilled Junior IT Support Engineer to join their team in Hounslow.

About the Company

The company was established in 1972 and has grown to be the world's largest independently owned express courier network with over 1000 offices in 209 countries and territories. Over the years, they have developed a complete range of distribution services to meet their customers' every distribution need. They are an equal opportunity employer and prohibit discrimination and harassment of any kind.

Key Responsibilities:

Provide functional desktop support to the users
Troubleshoot and resolve problems with the software, and hardware to ensure the continuity of their work
Regular desktop maintenance like updating patching, configurations of all software installed on the computers
Installation of new software, and hardware, preparing and deploying new PCs used in the offices.
Configurations and management of Hosted Microsoft Exchange
Taking Scheduled backups, and generate backup reports
General Network support and maintenance, Cabling and patching
Managing the helpdesk, and generating reports
Supporting the Telephone system, and coordinating with the service providers
Printer management, toners stock maintenance, and ordering from the suppliers
Ordering hardware from the suppliers when advised

Required Skills:

Strong basic network knowledge
Relevant IT qualification(s)
Microsoft Certified for Windows support (MCSE/MCAS)
Experience of managing/working with an IT helpdesk
Installation and configuration of Windows servers + VM ware
Experience of different software installation, configurations and settings
Living close to Heathrow airport
Knowledge of Courier/Logistics industry
Excellent written and verbal communication skills and positive attitude.
Team Player should be able to work well in a team, and able to work under pressure.
MUST be willing to provide occasional weekend/out of hours support on a shared basis with IT team once approved by the IT Manager.

Desirable Skills:

SonicWALL firewall configuration and management
Microsoft Certified for Windows support (MCSE/MCAS) preferred
Experience with Active Directory and Group Policies, DNS, DHCP

Sounds interesting? Click APPLY to send your CV for immediate consideration.

Candidates with the following experience and job titles; 1st Line Technical Support, 1st Line Support Analyst, Technical Service Desk Analyst and 1st Line Service Desk Technician, 2nd Line Support Engineer, Technician, 2nd Line Support Technician, 2nd Line Support Analyst, IT Support Engineer, Second Line may also be considered for this role.

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