Business Administrator Apprentice L3 Bank Investigations Team

Job summary

This is an innovative and exciting opportunity for a level 3 apprenticeship in Business Administration within the Patient Safety Team for Bank Investigations at Nottinghamshire Healthcare NHS Trust. The post holder will support the administrative functions of Serious Incident Investigations and Complaints, to enable learning and developments in patient care and safety, reducing risk and improving patient experience, in line with agreed timeframes and protocols.The post-holder will have opportunities to become conversant and competent in customer service and administrative support, working alongside staff within the department, under supervision. Communication will be needed with a range of internal and external stakeholders and partners. This will run alongside gaining knowledge and experience by undertaking training to the Level 3 Business Administrator Apprenticeship Standard.

The Bank Investigations team is a new and growing are of the Patient Safety Team based in the Trusts' Quality Governance Department. You will be based in one of the locations of the Nottinghamshire Healthcare NHS Trust and/or working from home subject to relevant Trust guidance. We are a supportive and friendly team who will help you develop the skills and experience to progress your career.

Main duties of the job

To support administrative functions relating to investigations into clinical incidents

To provide general customer service, office and administration support services, both internal and external.

To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling post.

To communicate with staff and visitors daily, providing support and to help resolve any issues

Assist the team to arrange and administer meetings /events, including booking venues, preparation and distribution of papers

Under supervision produce accurate letters, minutes, reports, maintain databases etc.

Under supervision develop and maintain administrative support systems, including bring forward files and filing systems, ensuring systems are effective and reviewed regularly

Support the Bank Investigations Team to maintain electronic records relating to allocation and progress of investigations

To assist with ordering of supplies

To assist with recruitment and induction of Bank Investigators

Assist in tasks and duties of other staff during absence to ensure effective service is maintained and contributing to the work of the team

To gather, record and securely store information on confidential matters and enquiries

To undertake annual appraisal to identify development required, and further develop skills and the role

To undertake essential training as and when required

About us

We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.

We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.

Do you want to make a difference?

Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?

Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.

Follow us on Facebook and Twitter @NottsHealthcare

Job description

Job responsibilities

Please see attached JD and PS for this role.
To contribute to the administrative work within the team.
To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:

• Level 3 Business Administrator Apprenticeship Standard
• Functional Skill Level 2 in Maths If Applicable
• Functional Skill Level 2 in English If Applicable

Knowledge-based off the job training will take place during the 21 months of the Apprenticeship. The Apprentice must complete 20% off the job training to be eligible for the Apprenticeship.

Person Specification

Qualifications

Essential

• Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade 4/Grade C or above

Desirable

• RSA1 or similar IT qualification

Previous Experience

Essential

• Keyboard/Word Processing experience
• Work experience (paid or voluntary)
• Microsoft Office software experience

Desirable

• Customer Care experience

Particular Knowledge Skills Aptitudes

Essential

• Good interpersonal and communication skills
• Written communication skills
• Good organisational skills,
• conscientious with attention to detail, willing to learn and retain information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

Address

Duncan McMillan House

Porchester Road

Nottingham

NG3 6AA

Employer's website

https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)