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Business Administrator Apprentice L3 Bank Investigations Team

NHS England Apprenticeships
Competitive salary
Closing date
29 May 2022

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Job Details

Job summary

This is an innovative and exciting opportunity for a level 3 apprenticeship in Business Administration within the Patient Safety Team for Bank Investigations at Nottinghamshire Healthcare NHS Trust. The post holder will support the administrative functions of Serious Incident Investigations and Complaints, to enable learning and developments in patient care and safety, reducing risk and improving patient experience, in line with agreed timeframes and protocols.The post-holder will have opportunities to become conversant and competent in customer service and administrative support, working alongside staff within the department, under supervision. Communication will be needed with a range of internal and external stakeholders and partners. This will run alongside gaining knowledge and experience by undertaking training to the Level 3 Business Administrator Apprenticeship Standard.

The Bank Investigations team is a new and growing are of the Patient Safety Team based in the Trusts' Quality Governance Department. You will be based in one of the locations of the Nottinghamshire Healthcare NHS Trust and/or working from home subject to relevant Trust guidance. We are a supportive and friendly team who will help you develop the skills and experience to progress your career.

Main duties of the job

  • To support administrative functions relating to investigations into clinical incidents
  • To provide general customer service, office and administration support services, both internal and external.
  • To undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling post.
  • To communicate with staff and visitors daily, providing support and to help resolve any issues
  • Assist the team to arrange and administer meetings /events, including booking venues, preparation and distribution of papers
  • Under supervision produce accurate letters, minutes, reports, maintain databases etc.
  • Under supervision develop and maintain administrative support systems, including bring forward files and filing systems, ensuring systems are effective and reviewed regularly
  • Support the Bank Investigations Team to maintain electronic records relating to allocation and progress of investigations
  • To assist with ordering of supplies
  • To assist with recruitment and induction of Bank Investigators
  • Assist in tasks and duties of other staff during absence to ensure effective service is maintained and contributing to the work of the team
  • To gather, record and securely store information on confidential matters and enquiries
  • To undertake annual appraisal to identify development required, and further develop skills and the role
  • To undertake essential training as and when required

  • About us

    We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.

    We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.

    Do you want to make a difference?

    Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?

    Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.

    Follow us on Facebook and Twitter @NottsHealthcare

    Job description

    Job responsibilities

    Please see attached JD and PS for this role.
    To contribute to the administrative work within the team.
    To gain an understanding of how the team functions by providing support as required whilst gaining knowledge and experience and by undertaking training in the following:
    • Level 3 Business Administrator Apprenticeship Standard
    • Functional Skill Level 2 in Maths If Applicable
    • Functional Skill Level 2 in English If Applicable

    Knowledge-based off the job training will take place during the 21 months of the Apprenticeship. The Apprentice must complete 20% off the job training to be eligible for the Apprenticeship.

    Person Specification



    • Good standard of general education to GCSE level (or equivalent) to include GCSE in English and Maths at Grade 4/Grade C or above


    • RSA1 or similar IT qualification

    Previous Experience


    • Keyboard/Word Processing experience
    • Work experience (paid or voluntary)
    • Microsoft Office software experience


    • Customer Care experience

    Particular Knowledge Skills Aptitudes


    • Good interpersonal and communication skills
    • Written communication skills
    • Good organisational skills,
    • conscientious with attention to detail, willing to learn and retain information

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Employer details

    Employer name

    Nottinghamshire Healthcare NHS Foundation Trust


    Duncan McMillan House

    Porchester Road


    NG3 6AA

    Employer's website (Opens in a new tab)


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