What will the apprentice be doing?
You will be learning about the role of a technologist and understanding the environments they work in, which will include:
What training will the apprentice take and what qualification will the apprentice get at the end?
- Establishing, building and growing relationships with FDM staff through effective communication, and providing a friendly professional service to them.
- Learning how to carry out your work in line with FDM policies and practices.
- Helping users with their accounts: setting up new accounts, closing redundant ones, resetting passwords and managing the security and privileges the users have on their accounts.
- Ensuring that our IT assets are managed and audited.
Installing various user hardware across the offices (laptops or display screens or printers).
- Creating and managing user accounts, especially in relation to making sure new accounts are created for new starters and closed when staff leave FDM.
- Providing important troubleshooting and support for our users when they are using key systems such as Windows 10 and Office 365 to do their day-to-day work.
- Building PCs and laptops from scratch and installing and configuring all of the software our office staff requires to do their jobs.
- You'll also get the opportunity to go 'backstage' and work with the networks and the large servers we use.
Your time on the apprenticeship programme will be divided between part-time study at university (Manchester Metropolitan University) and working in person and remotely at our Leeds office to learn the foundations of providing IT support. Initially you will gain experience supporting the computers and IT systems of our office staff and then you will have the opportunity to go and work with one of our clients in their offices based in the north-west.
Your Degree Apprenticeship will continue and, after 3 years, lead to a Bachelor of Science degree in Digital and Technology Solutions. Depending on which IT specialism you choose, you might be doing IT Support at our clients, working in other areas such as software development, protecting the company from cyber security threats, building virtual robots to repeatable jobs, analysing data, or testing systems to make sure they are ready for users.What is the expected career progression after this apprenticeship?
As part of the Apprenticeship Programme, you will have the opportunity to work with FDM's global clients within their business as a fully integrated member of their team, which will open many doors for your future career. Once qualified, you can also choose to join the FDM Graduate Programme, (which is normally only open to university graduates) and work full-time with some of the biggest companies in the world.
Requirements and prospects Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Strong team-working skills, Good time management skills, Basic Office 365 awareness, Basic Android awareness, Apple IOS experience, Passion for a career in IT Qualifications
A Level or equivalent Various (Grade A minimum of 104 UCAS tariff) Essential Things to consider
Casual dress code in office