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Sales Office Administrator Apprenticeship

Welsh Government
Engineered Composites Ltd Unit B4 The Borders Industrial Park River Lane, CH4 8RJ
£18,525 per year
Closing date
27 May 2022

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Job Details

About the apprenticeship


Answering the phone. A good telephone manner is essential
Receive engineering orders from customers by phone, email, website
Enter sales orders into Sage accounting system
Updating the stock system in Excel
Produce all of the dispatch paperwork
Calculate Carriage costs
Organize carriers
Provide written quotations against customer's requirements in Word and PDF formats
Help manage and build social media marketing
Provide cover in other key areas of the business

Additional information

The successful candidate will be supported on a two year externally accredited apprenticeship program to a Level Two City and Guilds in Customer Services delivered inhouse, in addition you will also learn about Glass Reinforced Plastic (GRP) and eventually be confident about talking to customers about their requirements and helping them to solve their problems as well as . You will also need to be numerate as we sell products in 6 metres lengths, but our prices are by the metre.
A knowledge of Sage 50, Word & Excel would be advantageous but not essential.



The successful candidate will have a professional and positive attitude and a good team member. In return you will receive a very competitive salary, company pension, bonus, life assurance and become part of an established and successful business


Must have :-

Min C in Maths and English at GCSE level

Desirable :-
GCSE in Business
GCSE in IT skills
GCSE in a Science related subject
BTEC in office administration


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Coleg Cambria

Level 2 Business Admin

About the employer

Engineered Composites Ltd Unit B4
The Borders Industrial Park River Lane,


Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Face to Face interview following a phone interview


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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