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Business Administrator Apprenticeship

Virgin Media
Peterborough, Cambridgeshire
£19,000 (rising rapidly to £22,000 then £23,000-25,000)
Closing date
30 May 2022

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Business / Management
Role Type
Start Date
18-24 months
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Job Details

Want to build the foundations to a successful career with a company at the heart of your community? Or would you rather continue studying, learning and working towards professional qualifications? Join us on our 16-month Business Administrator Apprenticeship and you can do both!

Our Business Administrator Apprentices are the hard workers behind the scenes. Work within the Community Lead Team, who are responsible for liaising with the local community, and its residents, to support our brand in build areas.

Build skills for the future

In this apprenticeship, you will be dealing with a range of queries and projects. By the end of the scheme, you’ll have gained the experience and skills needed to deal with any problem or situation. Tasks that you will take on might include:

  • Completing paperwork and administration to ensure the team are organised and up to date
  • Analysing query trends and offering solutions and ideas to resolve these
  • Chasing and co-ordinating open queries to ensure a response is received in a timely manner
  • Investigating route causes for issues raised and working with stakeholders to provide a resolution
  • Liaising with other stakeholders, departments, and residents, who may not be very happy, to find resolutions and ensure customer satisfaction

What we look for

Our apprentices need to be the kind of people others can trust. That means having the initiative to offer solutions and take the lead in resolving issues. Having a full UK driving licence is also helpful however, won’t stop you from completing your job. Flexible working is available but, you will be required to work from the office 3 days a week to collaborate with your team.

We’re 100% committed to having a workforce that represents every part of our society, so we’re keen to hear from candidates of all backgrounds and circumstances. The only barrier to applying would be if you didn’t have the right to work in the UK and were unable to obtain it without our support.

What’s in it for you

A professional qualification. 20% of your working week will be dedicated to studying and preparing for the final assessment to secure a Level 3 Business Administration Apprenticeship. Plus, you can also enjoy some amazing benefits, including:

  • Company pension
  • 25 days holiday
  • Your birthday off

...and loads more!

What is involved with studying for an apprenticeship?

Your apprenticeship is made up of learning on the job, but also gaining the academic skills to put into practice in your day-to-day job.  As a result, you'll complete the apprenticeship as part of a structured learning programme alongside working in the role. The learning programme is made up of a suite of modules and milestones and you’ll be required to evidence your work against these modules via tasks and assignments. For some apprenticeships, you may also undertake additional technical qualifications, which include studying for, and taking an exam. Once you have completed your modules and milestones, you’ll then move to your End Point Assessment (EPA) which is typically made up of an interview and a project. Once you pass this stage, you will receive your apprenticeship qualification with us.

Virgin Media and O2 have joined forces 

Virgin Media and O2 joined forces combining the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely available broadband speeds. We’re the corporate brand of a 50:50 joint venture between Liberty Global and Telefónica SA and are now one of the UK’s largest businesses. 

We have exciting times ahead, and it’s a brilliant time to join us.

Apprenticeship: Level 3 Business Administrator
Duration: 16 months
Start Date: July 2022

Location: Peterborough
Requirements: 5 GCSES Level 9-4 including Maths and English, or a Level 2 Apprenticeship or equivalent 
Salary: Starting salary of £19,000, with an increase to £22,000 after 12 months. Final salaries can be in the region of £23,000-25,000 + amazing benefits


Our business might have first burst into life in 2007, but our history is the history of phone, TV and internet in the UK. Why? Simple. Because we’re its future. Our culture is led by ideas and pioneers, challenge and creativity, and diversity and opportunity – it’s about always looking forward and the truth is we’re just getting warmed up.

Our network may be the biggest in the UK and Europe, unrivalled for its power and speed. But we’re not resting. We’re investing. In the network and our people. We plan to invest an additional £40 million over the next three years to refurbish key sites and acquire new alternative sites for our people.

Right now, our combination of voice, broadband and video products, combined with TiVo, sets the standard in homes across the nation. The future is all about going beyond the home, and beyond the norm. We’re going to explode the possibilities – giving people the communication, entertainment and connectivity they want, whenever and wherever they want it.

Virgin Media is building connections that really matter.  If it matter to our clients, then it really matters to us.

We’ve got a very different way of looking at the world, and it shows in what we're like as a place to work. It’s not a nine-to-five, clock in and tune out sort of place. And there’s no corporate mask to put on at the door – you can just be yourself. So, you'll be joining a bunch of people who are naturally adventurous, inventive and never stop questioning to make sure we aren’t missing a trick. 

As part of our varied apprenticeship schemes, we’re committed to helping talented people move onwards and upwards through our business. All of our schemes are designed to give you the knowledge, skills, experience and exposure you need to progress and develop a rewarding Virgin Media career.

When you’re part of the Virgin Media family you can trust us to do the right thing by you. So we go all-out to be a great place to work – and we offer some pretty impressive benefits too. Join us, and in return, you’ll get brilliant training and loads of mentoring to help you blaze a trail through our business. We promise you’ll have more than a little fun along the way!

Find Us
01635 888350
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