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Customer Service Apprentice

Employer
Babcock Training
Location
Bedford, Bedfordshire
Salary
£204.90
Closing date
8 Jun 2022

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Specialism
Sales / Customer Service
Sector
Retail
Role Type
Apprenticeship
Start Date
June
Duration
12-18 months
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Employer description  

 A contract cleaning company offering a wide range of services to businesses.

Glenn Cleaning and Support Services is a substantial cleaning company providing a high standard of professional and commercial cleaning and support services in Bedford, Milton Keynes, Oxford, Northampton, London and other parts of the UK.

Job description  

Glenn Cleaning and Support Services are looking for two Customer Services Apprentices to work within a telesales team at there Bedfordshire site, this is an outbound telesales role so they need people who can be developed to be proactive and who are outgoing, motivated and enthusiastic people to join there team.  This is opportunity to carry out a real job with real responsibility, and also focusing on training and development. 

As a customer service apprentice, your exact duties will depend on your employer and the department that you are working in, but could include

  • Supporting the telesales team.
  • Dealing with customer enquiries and queries.
  • Working with suppliers and sub-contractors.
  • Answering phone calls.
  • Maintaining the relevant in house systems
  • Sending the daily post
  • Faxing and photocopying confidential documents
  • Responding to emails and post
  • proficient IT skills to carry out general administrative tasks

To become an apprentice, you must:

  • be 16 or over
  • not already be in full-time education

You will be working towards gaining a Level 2 Customer Service Practitioner Standard through an Apprenticeship.

Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standards has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

 

Employer website  

https://glenn-group.co.uk/

Future Prospects  

This vacancy is for a temporary position with the possibility of permanent employment within Glenn Cleaning and Support Services upon the completion of the apprenticeship programme and assessment.
May look at offering a level 3 depending on experience.
On Completion this could lead to a roles in the Sales. Marketing or Business Administration departments.

Skills required  

Able to cope in a fast paced working environment
Ability to work under pressure
Self-motivated and enthusiastic
You’ll have good verbal and written communication skills

Qualifications required  

GCSE (or equivalent) grade A*-C or 9-4 in Maths and English.

Personal qualities  

Confident
Positive attitude
Proactive and reliable
Excellent attention to detail
Highly organised
Eager to learn

Things to consider  

You must ensure you have suitable travel arrangements in place to get to the place of work in a timely manner.
This vacancy may close before the closing date if a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest.
Whilst on an apprenticeship an apprentice is entitled to an NUS card https://www.apprenticeextra.co.uk

Application instructions  

For further information on this vacancy and to apply please click ‘apply’. At this point you will enter the Babcock International website where you can review the Job Vacancy in more detail and apply. Please complete the application form. Your details will be sent to the Employer. If you have any enquiries please contact Louise Abram on 01704 502206.

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