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Practice Operations Manager

NHS England Apprenticeships
Competitive salary
Closing date
28 May 2022

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Job Details

Job summary

We are a friendly and progressive organisation that is looking to recruit a dynamic highly motivated Manager with excellent leadership skills to manage, motivate and continue the smooth running of one of our practices in North Manager. Previous NHS Practice Management Experience is Essential.

* Please note this advert may close early once we have received sufficient applicants *

Main duties of the job

You should be motivated, confident and decisive: to lead and guide the team whilst being able to prioritise and manage multiple projects.

The practice list size is 3600, we use EMIS Web alongside a range of additional software packages. IT experience is essential.

The post has been advertised as Full Time 37.5 Hours

About us

Our Head Office NHGPPO Ltd is based @ Victoria Mill Manchester and we are recruiting for our practice based in Miles Platting which is at Victoria Mill Medical Centre.

We provide our patients with a quality service that maintains the highest standards. We value our workforce and make general practice an attractive place to work promoting health and well being in our communities.

Job description

Job responsibilities

Job Description

Job Title:

Practice Operation Manager

Responsible to:

Kathy Toppin Director of Operations

Responsible for:

All Practice Staff

Job Purpose:

To ensure the effective and efficient management of the Practice.

To provide day-to-day management of all staff within the Practice.

To develop and maintain individual and team performance.

To ensure the profitability and efficiency of the Practice, in line with NHS, partners and legislative guidelines.

To ensure compliance with all current health and safety and employment legislation.

Duties and Responsibilities


Leadership and management of the Practice team and function as a whole


Provide strategic management for the Practice to ensure an effective long term plan


Continual review of Practice systems to ensure optimal delivery of patient services


Overall responsibility for the HR function for all staff, including recruitment, retention, training and appraisals


Develop and maintain effective communication between teams within the Practice to ensure a high standard of information flow within the Practice


Ensure that all training, development and induction of all staff members are undertaken in line with Practice policies and procedures, ensuring ongoing reviews are undertaken


Development, implementation and review of Practice policies and procedures


Day to day financial management of the practice in liaison with Head Office


Attendance and chair of Practice meetings, ensuring sharing of Practice development information


Represent the Practice at external meetings with the MHCC, LCO, Primary Care Services, Local Authority and any other relevant organisations


Overall responsibility for ensuring that buildings, services and facilities are effectively maintained


Overall responsibility for Practice equipment maintenance, testing, repairs and security in line with legislative and insurance requirements


To oversee the arrangements for locum cover within the Practice, including carrying out clearance procedures and organising information packs; making sure these have been undertaken prior to placement


Work safely at all times in accordance with legislative requirements and Practice policies and procedures


Promote and build relationships with local pharmacies, communities and schools


Promote and increase practice list size


Ensure the practice achieves maximum QOF points


Ensure the practice is signed up and achieves standards and DES in line with local guidelines


Any reasonable duties which may be requested from time-to-time

Person Specification



  • Qualifications
  • GCSE Mathematics C or above
  • GCSE English C or above
  • First Degree
  • Full UK Driving Licence
  • Experience
  • Practical experience of general business management
  • Practical experience of managing and motivating people
  • Experience of strategic planning and development planning
  • Practical experience of managing health and safety at work
  • Skills
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Time Management and the ability to work to deadlines
  • Negotiation and conflict management
  • Analytical skills
  • Problem solving skills
  • Interpersonal skills
  • Behaviours Essential
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self-motivated
  • Flexibility
  • Confidentiality


  • Membership of Professioanl Body
  • ECDL European Computer Driving Licence or Equivalent
  • Experience of managing change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Northern Health GPPO Ltd


Victoria Mill

10 Lower Vickers Street

Miles Platting

Greater Manchester

M40 7LH

Employer's website (Opens in a new tab)


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