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Apprentice Customer Service Assistant

Employer
Welsh Government
Location
Specsavers Specsavers Opticians, 4 Bridge Street SA61 2AD
Salary
£225.00 Per Week
Closing date
30 May 2022

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Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed

Job Details

About the apprenticeship

Duties

What does the role involve?
Giving customers professional advice
Giving customers a warm welcome
Dealing with orders
Dealing with payments
Delivering high quality products and service
Pre-screening, telephone triage, collections, adjustments and repairs

Additional information

Why choose an Apprenticeship?
Earn a salary (£225.00 per week)
Gain valuable work experience in a full-time role
Receive comprehensive and structured training, supported by a qualified assessor
Deliver high-quality service in an innovative retail environment
Become part of a team working towards a common goal
Be entitled to paid holidays
And that's just the start. With a highly respected and award-winning business behind you - one that invests in its people - there's nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...
Who is this Apprenticeship for?
Recent school/college leavers OR those looking for a new challenge
Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

Requirements

Skills

To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.

Qualifications

None Required

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Babcock Training Ltd

Qualification:
Level 2 Customer Service

About the employer

Specsavers Specsavers Opticians, 4
Bridge Street

SA61 2AD

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interviews to be arranged via employer.

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

Company info
Website

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