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Apprentice Administration Assistant

NHS England Apprenticeships
Competitive salary
Closing date
31 May 2022

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Job Details

Job summary

An exciting opportunity is now available for an Administrative Apprentice to join the Learning & Development team.

We are looking for someone that is motivated, with excellent customer service & communication skills that can provide administrative and system support to the wider team and our 17,000 colleagues across Nottingham University Hospitals (NUH). The successful applicant will also be someone who likes having a variety of office working and setting up training rooms for our service users.

As part of the apprenticeship package, you will have the opportunity to achieve a Level 3 in Business Administration whilst gaining the experience you need to take the next step into your career.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

General office and administration support service to the administrative team

Support the Technology and Systems Coordinator with course testing and basic queries within the Learning Management System

Take ownership for the Training rooms ensuring they are set up in a timely manner for the day's room bookings and activities including:
  • Opening divider doors
  • Moving chairs
  • Setting up of tables
  • Room layouts as required
  • Ensuring room equipment is functioning and set up correctly
  • Assisting room users with technical issues
  • Maintaining general room cleanliness and notification of any issues

Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.

To assist with the ordering of supplies as appropriate.

About us

Our approach to training, learning and development at NUH is changing as we embrace the virtual world, alongside the traditional classroom approaches. We are working towards a blended approach that meets the needs of the organisation & our colleagues, and with this in mind the successful candidate will thrive from working in a busy environment and able to prioritise tasks effectively.

Job description

Job responsibilities

Please familiarise yourself with the Job Description and Person Specification attachments located within the supporting documents section of this advert. These documents will provide an overview of the role and person requirements.

This role is fixed term for 18 months and will be a mix of home working and working onsite.

Person Specification



  • Functional skills level 1 in English, Maths and ICT


  • English and Maths GCSE Level C or above
  • QCF in business administration level 1 or customer care or equivalent



  • Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential

Communication and relationship skills


  • Good communication skills
  • Able to provide and receive routine information orally, to inform colleagues, and customers
  • Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/customers
  • Able to communicate effectively with colleagues and customers both face to face and in writing
  • Able to take telephone calls in a professional manner and following up actions as set out in own role
  • Able to communicate and put forward ideas in team meetings and one to one's.

Analytical and Judgement skills


  • Ability to work in a non-discriminatory manner to ensure equal opportunities and the capability to work sensitively with a diverse group of people
  • Able to make judgements involving straightforward facts or situations. Able to make judgments concerning own work

Planning and Organisation Skills


  • Good organisational skills
  • Good attendance/time keeping
  • Able to organise own day to day work tasks or activities when workload is allocated
  • Is able to use tools to assist with own work load such as electronic diary system

Physical skills


  • Uses VDU equipment for a substantial part of each day
  • Frequent concentration required for data inputting and checking information under guidance

Other requirements specific to the role (e.g. be able to drive or work shifts


  • You will have a genuine interest in a career working in services for people
  • With notice, able to work flexibly in terms of early starts and late finishes
  • Able to work across all NUH campuses travelling via the Medilink

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Nottingham University Hospitals NHS Trusts


Nottingham University Hospitals

Hucknall Road



Employer's website (Opens in a new tab)


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