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Relief Housekeeper

NHS England Apprenticeships
Competitive salary
Closing date
15 Jun 2022

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Job Details

Job summary

To provide cleaning and catering services as part of a team, to office, patient and communal areas within the Trust.To interact compassionately with patients and carers at all times. Patients have a range of mental health conditions or learning disabilities.

To show commitment to and participate in quality improvement activities.To promote at all times a positive image of people with mental health conditions and learning disabilities.To promote at all times a positive image of Hotel Services and the wider Trust.

Main duties of the job

We require friendly, positive thinking, organised and motivated individuals to work as a Relief Housekeeper within the Trusts Hotel Services Team.

Relief Housekeepers are responsible to provide and maintain cleaning and catering services as part of the Hotel Services team to office, patient and communal areas within the Trust. Ensuring a clean, safe and supportive environment for staff and patients working towards their recovery.

You will need to be passionate and enthusiastic about patient care putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at Foss Park hospital Haxby Road York and will be required to work shifts between the hours of 7.00 am- 18:30pm. Monday to Sunday on a Rota basis.

You should be highly motivated, reliable, and flexible also willing to work at short notice as there may be opportunities for extra hours.


1 x 20 hours

Experience in cleaning duties and use of chemicals and equipment are essential as you will be working in a demanding environment. Catering and food service experience would be beneficial along with a passion to providing high standards of customer service.

About us

We are one of the largest specialist mental health and learning disabilities trusts in the country, with an annual income of £380m and a workforce of some 6,700 staff operating from around 100 sites in Durham, Teesside, North Yorkshire and York and Selby. We provide a range inpatient and community services to 2m people living in County Durham, the Tees Valley, Scarborough, Whitby, Ryedale, Harrogate, Hambleton and Richmondshire. We also provide additional specialist services to other parts of Northern England.

We deliver our services by working in partnership with eight local authorities and clinical commissioning groups, a wide range of voluntary organisations, as well as service users, their carers and the public.

We are a multi-award winning trust and are included within the Health Service Journal's Best 100 Places to Work. The trust take a positive and proactive approach to support staff in their personal development and has embedded the Talent Management approach within the Trust, with the vision of helping people to be as good as they can be, helping TEWV to do things better.

We are an equal opportunities employer and welcome applications from individuals who have experience of mental ill health or learning disabilities. Our service users and carers tell us our staff should be consistently concerned with maintaining and improving care with pride, empathy and compassion.

Job description

Job responsibilities

Clinical Responsibilities, Patient ContactPrepares, cooks and serves light meals and beverages to patients, encouraging healthy eating.Regenerates food for patients.Provides information, in accordance with standard coding, on appropriate food choices / menus to meet specific cultural or dietary needs.Sets and clears away patient dining areas.Cleans patients bedrooms and communal areas on the wards.Washes (using washing machine and tumble dryer) and irons patients clothing when required.Undertakes deep-cleaning of patient bedrooms as required.Administrative ResponsibilitiesUndertakes administrative tasks in relation to own work e.g. filing, photocopying, distributing and gathering in Customer Comments cards.

Person Specification



  • Food Hygiene Certificate - Level 2 (to be completed within 12 months)
  • Numeracy and Literacy to Level 2
  • ITQ Level 2


  • NVQ Level 2 in Housekeeping



  • Experience in use of cleaning materials and equipment
  • Experience of general cleaning duties


  • Experience of cleaning in a hospital environment



  • Knowledge of Health & Safety and COSHH
  • Knowledge of National Standard of Cleanliness (within agreed timescale)
  • Knowledge of Patient-Led Assessment of the Care Environment (PLACE) (within agreed timescale)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust


Foss Park Hospital

Haxby Road


YO31 8TA

Employer's website (Opens in a new tab)


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