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GP Practice Health Care Assistant (HCA)

Employer
NHS England Apprenticeships
Location
Rothwell
Salary
Competitive salary
Closing date
15 Jun 2022

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Job Details

Job summary

All our team are enthusiastic, friendly and we want to make a real difference to our patients - come and be a part of our team!

Rosegarth Surgery is a 10,250-patient population GP Practice based in Halifax West Yorkshire. We are a two-site practice with one surgery located at Rothwell Mount, Halifax and another in Siddal, Halifax.

An exciting opportunity has arisen to join our forward-thinking team. We are looking for an enthusiastic, driven, hardworking and organised individual to take on the post of Healthcare Assistant (HCA).

The successful candidate will join our nursing team in providing primary care nursing services to our patients.

Applicants should have experience of working as an HCA within GP practice and preferably hold a care certificate within General Practice.

The role of an HCA is to assist the GPs and practice nurse team in the service and delivery of the care management of the practice population.

Main duties of the job

You will be working with our clinical teams to deliver the best primary care healthcare service to our patients. More specifically, our HCA is responsible for the normal primary care clinical HCA duties and clinical administrative work.

The role will mainly focus on supporting and developing the nursing services we offer to our patients.

General duties will include; dressings, phlebotomy, injections, supporting the care of diabetic, and asthmatic patients, assisting with minor surgery clinics and stock management and ordering.

More specifically, HCAs are responsible for:

· Working under indirect supervision and report of the Practice nurse team lead or GP partners & Practice Business Manager

· Undertakes task and duties delegated by the practice nurse/Lead Nurse or a suitably qualified regulated professional.

· Work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.

Please see the attached Job description for a detailed breakdown of duties and skills needed for this role.

About us

We're a small group 2 site in central Halifax, West Yorkshire. We close closely with Central Halifax PCN colleagues on a mission to deliver the best healthcare to our patients.

We use a multidisciplinary approach - bringing together GPs, Nurses, HCAs, Phlebotomists, Pharmacists, Paramedics, Physiotherapists, Podiatrists, Advanced Nurse Practitioners, DWP Support and our non-clinical team to deliver an efficient and effective service with best interest outcomes for patients. We also work very closely with our Local District Nursing Team.

Job description

Job responsibilities

Role details

Communication

• Communicate effectively with all professional involved with the patients' care

• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

• To build professional rapport with patients

• Provide and receive sensitive information

• To report effectively to the team on patient's progress and performance in relation to the patient.

• To ensure up to date written and electronic records and activity data are maintained in accordance with professionals' standards and are used for the purpose intended.

• Participate in practice meetings as appropriate

Personal and people development

• Take responsibility for own developmental learning and performance, including participating in supervision

• Take responsibility for maintaining a record of own personal development

• Work with management on any new training requirements

• To recognise and understand the roles and responsibilities of individuals working in the primary health care teams

• Be aware of the legal issues pertinent to the role of a HCA and limitations of practice.

Health, safety and security

• Use the personal security systems within the workplace according to practice guidelines

• Identify the risks involved in work activities and undertake them in a way that manages the risks

• Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including but not limited to:

1. hand washing

2. universal hygiene procedures

3. collection and handling of laboratory specimens

4. segregation and disposal of waste materials

5. decontamination of instruments and clinical equipment

6. reporting and treatment of sharps injuries

7. dealing with blood and body fluid spillages

8. Assist patients and colleagues in adopting sound infection control measures

9. Understand and apply the principles of the cold chain

10. Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

11. Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate

12. Awareness of statutory child health procedures and statutory local guidance and referral criteria

13. Awareness of the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility

14. Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

15. To offer screening for blood borne viruses (e.g HIV and Hepatitis)

Service improvement

• Be aware of and, if appropriate, assist in current clinical audit

• Work with colleagues in the team on the development of current and new services and other initiatives

• Deal with requests from patients and clinical staff for health information leaflets

• Participate in organisational activities that create opportunities to improve patient care.

Quality

• Alert other team members to issues of quality and risk in the care of patients

• Ensure own actions are consistent with clinical governance systems

• Practice in accordance with agreed standards of care

• Enable patients to access appropriate professionals in the team

• Ensure stock items under your control are ordered and available in the treatment and consulting rooms

• Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation

• Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook

• Be able to manage your own time effectively

• Support in the delivery of standards and targets

Equality and diversity

• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures

• Respect the privacy, dignity, needs and beliefs of patients and carers

• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

• To act as chaperone for other clinicians in line with the organisation Chaperoning policy

Clinical skills - health and well-being

• Undertake, record and follow guidelines for the tasks for which you have received appropriate training:

• Urinalysis and preparation of specimens for investigation by the pathology laboratories

• To carry out health checks including but not limited to height, body mass index, pulse rate and rhythm and blood glucose monitoring.

• To carry out patient health check, including health screening and measurements and recording of previous medical history, family history and current medications.

• Prepare and maintain environments and equipment before, during and after patient care interventions in line with infection control polices

• To collect lifestyle data from patients

• Assist in raising awareness of health and well-being, and how it can be promoted

• Give accurate and appropriate information to patients and groups within own competence.

• To administer the influenza and pneumococcal and or shingles vaccines, on the instructions of a regulated professional

• To respond appropriately in the event of an adverse reaction to vaccination in clouding the performance of basic life support

• Assisting clinical staff where appropriate

• To support and monitor patients during nebuliser therapy

• Involved in wound care management and care planning.

Administrative tasks

• Maintaining stock control of clinical supplies

• Replenishing stock within the clinical rooms

• Management of emergency drug supplies

• Ordering of vaccines and regular stock check

• Recording of fridge temperature log

• Calibration and safety check for certain equipment

• Organise the provision of information leaflets as requested

Information processes

• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate

• Maintain confidentiality or information relating to patients, relatives, staff and the practice

• Take the necessary precautions when transmitting information.

The above is not exhaustive and may be adjusted periodically by the management team.

Person Specification

Qualifications

Essential

  • Knowledge, training and experience:-
  • Experience of working with the general public, preferably within a GP service environment.
  • Good administrative and organisational skills, with the ability to prioritise work.
  • Experience of using computers, with good keyboard skills.
  • Basic IT Skills
  • Knowledge of clinical systems
  • Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures
  • Basic first aid knowledge
  • Health and safety awareness
  • Awareness of Blood Borne Viruses
  • NVQ Level 2 or 3 in Health and Social Care (or equivalent).
  • Experience of phlebotomy (blood-taking).


Desirable

  • Although not essential, the ability to speak a language commonly spoken by our patients, in addition to English, would be useful.
  • Good General Education
  • Experience within a health care setting/with general public.
  • Ability to provide quality care


Experience

Essential

  • A commitment to support the delivery of the best possible service to a diverse population.
  • Physical dexterity with the confidence to carry out clinical procedures (e.g. phlebotomy, blood pressure measurement).
  • The ability to communicate clearly and effectively with a wide range of individuals, both verbally and in writing.
  • A friendly and approachable manner, with good people skills, showing care and empathy.
  • The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events.
  • The ability to maintain concentration for lengthy periods of time.
  • The ability to work positively as a member of a busy team.
  • A conscientious approach and the commitment to working in an adaptable and flexible manner.
  • Willingness and ability to undertake any training required to carry out the role effectively and safely.
  • The ability to give good and regular attendance.
  • Good interpersonal and communication skills
  • Good organisational skills
  • Good team working skills
  • Effective time management skills
  • Ability to work independently following verbal or written instructions
  • Adaptable to change
  • Computer literate
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Able to work on own initiative
  • Able to work under pressure and remain calm
  • Flexible and adaptable
  • Aware of own limitations
  • Keen to develop
  • Provide cover for absence of other Nursing Team members when required


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rosegarth Surgery

Address

Rosegarth Surgery

Rothwell Mount

Halifax

West Yorkshire

HX1 2HB

Employer's website

https://www.rosegarthsurgery.co.uk/ (Opens in a new tab)

Company

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