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Customer Consultant Apprenticeship

Welsh Government
Monmouthshire Building Society 48 Tredegar St NP11 6BW
£15,971 per year
Closing date
31 May 2022

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


We have an exciting opportunity to join our Branch network as a Customer Consultant Apprentice. If you have a passion for providing exceptional customer service, this is a great opportunity to start your career and work in a community & values-based building society. Monmouthshire Building Society will be working with an approved provider to support you study and qualify towards a NVQ level 2 in Customer Service
You will be based at our Risca Branch working as part of a supportive established fun team of people, you will be providing excellent customer service face to face to our members, taking ownership of their individual needs.
Your role will involve resolving member enquiries through to resolution, you will enjoy delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.

Additional information

What will we offer you?
•“My Benefits” platform which provides dental cover, critical illness covers plus access to a Health Cash plan plus access many other high street discounts
•25 days' holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate!
•Opportunity to purchase additional holidays
•A commitment to obtaining an NVQ plus ongoing training and development
•Up to 14 Hours of paid Society leave to volunteer for a local community initiative
•Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests
•Generous Stakeholder Pension Scheme - where the Society contributes a massive 10% on top of your 3% contribution!!
•Life Assurance - 4 times your basic salary life cover for pension scheme colleagues
This is a fantastic opportunity to begin your career whilst we support you through an NVQ plus you will have specific job role training via a mixture of blended learning experience, through classroom & on the job practical training, whilst being fully supported by your colleagues within your branch.



We are looking for someone who enjoys collaborating with people, you will need to have a resilient personality, be adaptable to change, likes technology and enjoy helping others. You will be a good communicator and be able to build rapport with people easily. You will enjoy continuous learning and developing your skills.


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:

Customer Service Level 2

About the employer

Monmouthshire Building Society 48 Tredegar St

NP11 6BW

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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