About the apprenticeship
Operating the reception area; Greeting customers & answering enquiries in a polite & courteous manner; Briefing customers on the rules of play & safety measures in place as well as telling them about the events & creative activities that we have available; Serving customers food & beverages once the appropriate training has been undertaken; Maintaining high standards of health & safety in the playroom, café, toilets & surrounding areas of the centre & undertake several cleaning tasks to ensure that our areas remain spotless. It is essential to learn about all aspects of the business, as they are all important in making the customer experience an excellent one.
Within your role & as you develop through training undertaken as your understanding of the business increases you will be asked to plan regular social media content that is relevant to the business & that will increase engagement & footfall. You will join the company's social media platforms & regularly update & schedule content from an agreed plan of action/works. You will also be part of growing the company's profile on social media & regularly engage, interact & respond to messages when appropriate. You will also use Canva to create posters, Instagram posts, informing customers of events & activities that are happening within Role Play Lane. You will have access to the work email in order to send promotions to customers & will be asked to make regular relevant video content for platforms such as Youtube & TikTok
Role Play Lane is based in Llantwit Fardre and is a role play centre for young children aged from walking to 7 years old and its aim is to encourage parent-child communication through meaningful play. It is devoted to the physical, emotional and social development of children, inspiring them to explore environments they are familiar with, play creatively and develop their imaginations in a safe and welcoming environment. It also hosts educational classes, parties and events, which are either facilitated by members of staff or third party providers.
You must have a positive and ‘can do' attitude and be willing to take on board new challenges and feedback given as the role develops.
You must have a good work ethic and understand what it means to be an effective leader and team player, as well as being willing to develop specific skills for your unique role.
You must be sociable, polite and courteous to customers and children attending at all times and go above and beyond for our customers to maintain our excellent feedback.
You must be confident, speak clearly and not mind getting in front of the camera for our social media platforms.
You must have a creative mind, the ability to use social media well and edit content to a high professional standard.
Candidates must also have an excellent knowledge and understanding of hygiene and cleanliness and customer service skills.
Desirable requirements include: Experience of working with children, experience with advertising on social media and building a good customer following.
Be signed up on a relevant Apprenticeship Course - Social Media Level 3
Available to work most weekends
Some flexibility with working hours due to the varied nature of the business.
Good customer service skills
NVQ Level 2 in Food Hygiene
Experience in Childcare, play work or similar
Experience with advertising on social media
First Aid qualification
Knowledge of safeguarding
No minimum requirements
Welsh Spoken Skills: No Welsh Written Skills: No
Social Media Level 3
About the employer
Role Play Lane Unit 1, Newtown Industrial Estate
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
The successful candidate will be notified of interview as appropriate.