Customer Service Apprenticeship

Beth Salkeld-Snaith
Whitley Bay, Tyne and Wear
07 Nov 2018
07 Dec 2018
NE26 1EA
Start Date
12-18 months

Apprenticeship summary Working week

  • Mon-Fri 9am-5:30pm possible Saturday work 9am-4pm Total hours per week: 37.5

Weekly wage

  • £138.75

Vacancy description

Key Responsibilities include:

  • Handling customer enquiries through phone, email and on appointments
  • Maximise sales opportunities, by winning valuations, mortgage appointments, conveyancing and surveys
  • Winning property sales through obtaining, presenting and negotiating offers successfully
  • Provide an excellent level of customer service
  • Working within all legislative and compliance guidelines

Main tasks of role:

  • Complete initial paperwork and chase any outstanding paperwork
  • Coordinate various tasks with Landlords and Tenants
  • Provide an exceptional level of customer care to all clients
  • Integrate into a team environment and provide support to your colleagues
  • Achieving targets as set by the Manager
  • To become familiar with all systems, procedures and legislation
  • General office administration
  • Regular mail merges and matching clients to properties
  • Dealing with telephone enquiries
  • Arrange property viewings
  • Keeping accurate records

Requirements and prospects

Desired skills

  • High level of motivation
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages

Personal qualities

  • Pleasant friendly mannerism
  • Punctual
  • Responsible
  • Confident
  • Outgoing personality
  • Ability to work independently as well as part of a team
  • Ability to make efficient use of resources

Desired qualifications

  • A-C GCSE Grades or Equivalent 

Future prospects

  • Opportunity for Financial progression at month 6 and 12. Progression to either a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company. 93% of our candidates secure full time employment with the same employer at the end of the Apprenticeship Programme.