Customer Service Advisor (Level 2/Intermediate)

Location
Maidstone, Kent
Salary
£142 per week to start, rising to £163 per week based on performance
Posted
07 Nov 2018
Closes
07 Dec 2018
Ref
KT&A2061
Start Date
Ongoing
Duration
Undisclosed

Employer Description

Are you looking for a career in Customer Service and would like to be paid whilst you obtain a qualification?

Then this is a fantastic opportunity to join our Contact Centre in Maidstone. We have a number of Customer Service Apprentice positions which will provide you with great training and experience in this exciting sector.

Agilisys is a leading specialist provider of outsourced customer care services for the UK’s public and private sectors, with over 800 employees based in state-of-the-art contact centres across the UK.

 

Responsibilities

To provide a professional, efficient and streamlined telephony service to customers of Kent County Council, for specified services within the Authority’s operations.

 

Hours

Monday to Friday

9am to 5pm

 

Skills Required

Personal self-confidence to provide a customer focused front-line enquiry service via the telephone.

 Ability to handle a wide range of enquiries in a contact centre environment.

Computer literate and ability to operate telephone equipment effectively.

Effective communication skills, both written and verbal with a polite, efficient and courteous manner.  Able to deal sympathetically with distressed, agitated, confused, irate customers or those with special needs.

Some knowledge of how local authorities or other large organisations operate.

 

Personal Qualities

Able to remain calm under pressure

Ability to learn and deliver new services

Possess a friendly and helpful disposition

 

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – consisting of the Intermediate NVQ Level, Technical Certificate and Functional Skills if appropriate.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

 

Important Information

The employer has asked that you do not contact them direct. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are a leading training organisation with nearly 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.

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