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IT Support Analyst Degree Apprenticeship

F D M Group Plc
1, Whitehall Riverside, Leeds, LS1 4BN
£16,000.00 annually
Closing date
6 Jun 2022

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Role Type
Apprenticeship, Degree
Start Date
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Once you have completed your first full-time semester of degree study at Sheffield Hallam University, you will move to the FDM centres (and remote working) to learn the foundations of providing IT support.

Initially you will gain experience supporting the computers and IT systems of our office staff and then you will have the opportunity to go and work with one of our clients in their offices.

Your Degree Apprenticeship will continue and, after 3 years, lead to a Bachelor of Science degree.

Depending on which IT specialism you choose, you might be doing IT Support at our clients, working in other areas such as software development, protecting the company from cyber security threats, building virtual robots to repeatable jobs, analysing data, or testing systems to make sure they are ready for users.

You will be learning about the role of a technologist and understanding the environments they work in, which will include:
  • Establishing, building and growing relationships with FDM staff through effective communication, and providing a friendly professional service to them
  • Learning how to carry out your work in line with FDM policies and practices
  • Helping users with their accounts: setting up new accounts, closing redundant ones, resetting passwords and managing the security and privileges the users have on their accounts
  • Ensuring that our IT assets are managed and audited
  • Installing various user hardware across the offices (laptops or display screens or printers)
  • Creating and managing user accounts, especially in relation to making sure new accounts are created for new starters and closed when staff leave FDM
  • Providing important troubleshooting and support for our users when they are using key systems such as Windows 10 and Office 365 to do their day-to-day work
  • Building PCs and laptops from scratch and installing and configuring all of the software our office staff requires to do their jobs
  • You'll also get the opportunity to go 'backstage' and work with the networks and the large servers we use

FDM is a global company which runs 24 hours a day for at least 5.5 days a week. The staff that works at FDM depends on you and your team to have IT systems that work and allow them to do their job.

So, you could be helping a user in Leeds one minute and then, straight after, someone from Singapore, Hong Kong, Frankfurt, Australia or North America or anywhere else in our global FDM community.

Requirements and prospects

Desired skills

  • Good customer service skills
  • Strong team working skills
  • Good time management skills
  • Basic Office 365 awareness (Word, PowerPoint, Excel, and Outlook)
  • Basic Android/Apple IOS experience

Personal qualities

  • Attention to detail and ability to work with a high level of accuracy
  • Ability to communicate effectively and professionally both verbally and in written format
  • Passion for a career in IT

Desired qualifications

112 UCAS points from A-Levels or Level 3 BTEC,or completion of a Level 3 apprenticeship (or equivalent).

Future prospects

As part of the Apprenticeship Programme, you will have the opportunity to work with FDM's global clients within their business as a fully integrated member of their team, which will open many doors for your future career. Once qualified, you can also choose to join the FDM Graduate Programme, (which is normally only open to university graduates) and work full-time with some of the biggest companies in the world.

Things to consider

Equality, diversity, and inclusion are essential to our academic and business strengths.We believe that excellence comes through recognising the value of each individual.

Sheffield Hallam University welcomes applications from all candidates irrespective of age, disability, gender, gender identity, sexual orientation, race, religion, or belief, or marital or civil partnership status.
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